Welcome to gt 11's Privacy Policy. This policy explains what information we collect when you use our platform, how that information is used, and the steps we take to protect your privacy.
Gt 11 is an online betting and gaming platform serving users in Bangladesh. This Privacy Policy applies to our website, mobile app, and all related services. By using the platform, you automatically agree to this policy.
We want you to use gt 11 with complete confidence. Our Privacy Policy is written in plain, straightforward language so every user can clearly understand how we handle their data. If you have any questions, feel free to reach out to our support team at any time.
Please Note: If this Privacy Policy is updated, we will notify you by email or through the platform. Continued use of the platform after any changes constitutes acceptance of the revised policy.
Gt 11 collects certain information to provide you with the best possible service. This information is gathered in two ways — what you provide directly, and what is collected automatically as you use the platform.
Information You Provide Directly
| Data Type |
Example |
When It Is Collected |
| Identity Information |
Full name, date of birth, national ID number |
During registration and KYC verification |
| Contact Information |
Mobile number, email address |
During Account Registration |
| Financial Information |
Mobile banking number, transaction history |
Deposit & Withdrawal Timeframes |
| Communication Records |
Live chat, email messages |
When speaking with the support team |
Automatically Collected Information
- IP address and device type (mobile, tablet, computer).
- Browser type and operating system information.
- A log of which pages you visited on the platform and for how long.
- History of betting and gaming activity.
- Information collected through cookies and similar tracking technologies.
Gt 11 does not and will never collect your bank or mobile banking PIN or password. If anyone requests this information claiming to be from gt 11, report it to our support team immediately.
Gt 11 uses your information only for specific, legitimate, and transparent purposes. We never use your data for anything beyond what is necessary.
- Service Delivery: To manage your account, process deposits and withdrawals, and deliver betting services.
- Identity Verification: To verify your identity for fraud prevention and KYC compliance.
- Security Verification: To prevent unauthorized access, money laundering, and system manipulation.
- Customer Support: To provide fast and accurate responses to your queries and complaints.
- Personalized Experience: To show you promotions and offers tailored to your preferences.
- Legal Obligation: To comply with government directives and legal requirements.
- Service Improvement: To analyze user experience and improve the platform.
gt 11's Commitment: Your data will never be sold to advertisers or third parties. Our only goal is to give you the best possible gaming experience.
Gt 11 does not retain your data longer than necessary. All information is stored on secure servers for as long as your account remains active.
- Transaction records are retained for a minimum of 5 years after account closure — this is a legal requirement.
- Customer support communication records are retained for up to 2 years.
- If marketing consent is withdrawn, the relevant data is immediately removed from processing.
- KYC documents are securely stored after verification, and unnecessary copies are deleted.
Once the data retention period expires, gt 11 permanently deletes that data using secure methods to ensure it cannot be recovered.
Gt 11 does not generally share your personal information with third parties. However, there are limited circumstances where sharing may be necessary:
- Payment Processors: Only the information necessary for deposit and withdrawal processing is shared with our mobile banking partners.
- Identity Verification Agency: Your information may be verified with trusted verification agencies as part of the KYC process.
- Law Enforcement: Data may be disclosed when legally required, such as upon receipt of a court order or government directive.
- Security Investigation: Limited information may be shared in connection with fraud or cybercrime investigations.
Beyond the above, gt 11 never sells or transfers your data to advertising companies, data brokers, or any other third parties.
Gt 11 uses cookies and similar technologies on its platform to help enhance your browsing experience. Cookies are small text files stored on your device.
Types of Cookies We Use
- Essential Cookies: Required for login sessions and security. Without these, the platform will not function properly.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: To understand how users are interacting with the platform.
You can manage cookies through your browser settings. Please note that disabling certain cookies may limit some features of the platform.
As a gt 11 user, you have important rights over your own data. We respect these rights and are committed to helping you exercise them.
Right to Access Your Data
You can find out what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request that your data be deleted under certain conditions.
Right to Restrict Processing
You can restrict the use of your data to specific purposes.
Right to Data Portability
You can request a copy of your personal data to keep for your own records.
Right to Object
You may object to the processing of your data for specific purposes.
To exercise any of these rights, email us at support@gt11.app or reach out via live chat. We will respond within 30 days.
Gt 11 uses industry-leading security technology to protect your data. Our security infrastructure is continuously updated and tested.
- SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
- Two-Factor Authentication (2FA): An added layer of security when accessing your account.
- Firewall & DDoS Protection: Advanced security measures to protect against cyber attacks.
- Regular Security Audits: Systems are regularly audited by independent experts.
- Limited Access: Only authorized personnel are permitted to access specific data.
You Can Help Keep Things Secure: Use a strong password, never share it with anyone, and always log out after using an unfamiliar device.
Gt 11 is strictly for individuals aged 18 and above. We do not knowingly collect or process data from anyone under the age of 18.
- Age is verified at the time of registration, and accounts belonging to minors are immediately suspended.
- If a minor's data is collected by mistake, it will be deleted immediately upon request from a parent or guardian.
- Our platform does not publish any content intended to attract minors.
If you believe a minor is using our platform, please notify us immediately at support@gt11.app. We will take swift action.
For any questions, requests, or complaints regarding our Privacy Policy, please get in touch. Our dedicated privacy team is always here to help.
- Email: support@gt11.app
- Live Chat: Reach us directly via live chat on the platform.
- Response time: Typically within 24–48 hours, and up to 30 days for complex requests.
Policy Updates: If this Privacy Policy changes, we will notify you via a notice on the platform and an email to your registered address. The latest update will always be shown at the top of this page.